When AnswerMyPhone is run for the first time after installation it displays a message "Cannot setup.....". What should I do?

  1. Modem problem
    Check if your modem driver is properly installed. Go to Control panel =>Modems icon, click Diagnostics tab button. Select the appropriate modem from the list, then click More Info button.Wait for the test results to appear.You will find a series of items, check the results of AT+FCLASS=.. command, it usually contains 0,1,8. If the number 8 is missing from the list, then your modem is probably not a voice modem. You need to ask for a new voice modem from you computer shop and then try AnswerMyPhone again.
  2. Voice-modem driver problem
    If your modem is mentioned as voice modem in the manual but you see some error messages in AnswerMyPhone at startup, then your voice modem driver is not properly installed .You can resolve this problem by installing the latest modem driver from your modem manufacturer. Please check your modem manufacturer's web site to find out the latest bug fixes and patches.
  3. Operating system problem
    If your operating system is Windows 95, go to http://www.microsoft.com/hwdev/archive/devdes/directions.asp and install Unimodem/V. NOTE : If you are using Windows 98 or above, you dont have to do this step.

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